Hotel Accomodation

A customer will initially make a reservation and possibly leave a deposit. This is the starting point where he or she is entered into ‘the system’. Contact details such as address and telephone number will be stored. In some establishments one night must be paid for as a guarantee of ‘no-show’ and to ensure this, debit or credit card details will be asked for to provide payment. (Upon arrival, the customer will usually provide details re. the preferred method of payment in case he or she departs without paying).

During the stay at the hotel, the customer may dine there and have drinks at the bar. Services may be provided during the length of stay such as room service, laundry, etc. All of these will be recorded against the customers’ room number.

The customer may decide to watch pay-per-view channels on the in-house TV system. Consequently by entering relevant information through a keypad which is fed directly into the hotel’s computer system, details of which channel, time spent viewing etc. will be monitored and recorded (in much the same way as a telephone call is made) - which nicely leads us on to telephone calls made from the hotel room. Because of convenience (and profit!!), these are invariably more expensive that the local call box and even mobile phone. These calls will be recorded against the customers’ room number.